Surveys have found that 36 per cent of computer users have between six and 15 passwords to remember; a further 18 per cent have more than 15 unique identifiers to memorise. Research from the Burton Group suggests that the average user can spend up to 15 minutes every day logging on to separate applications – which adds up to 65 weekday hours spent entering user IDs and passwords each year. The Gartner Group estimates that 25 to 35 per cent of calls made to IT helpdesks are password related at an estimated cost of around $25 - $35 a call, adding millions to the support bill at larger companies.
How many passwords do you have?
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